Accessibility statement

Our goal

We follow the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA and the European standard EN 301 549. This statement covers the website mietrix.com including the booking process. It is based on the German Accessibility Strengthening Act (BFSG), which has applied to electronic business transactions with consumers since 28 June 2025.

What we have already implemented

• Keyboard operation: All functions – search, calendar, cart and checkout – can be used without a mouse. The current focus is clearly visible, and a “Skip to content” link takes you straight to the main area.
• Screen readers: Pages have a clear heading structure, unambiguous labels for form fields, meaningful alternative texts for images and marked-up regions (navigation, main content, footer). Decorative icons are hidden from screen readers.
• Large text and zoom: Text can be enlarged up to 200% without loss of content; the layout adapts.
• Custom colours and contrast: We support your system’s “high contrast” mode and Windows contrast themes. Custom colour settings and browser extensions remain usable; information is never conveyed by colour alone.
• Less motion: If you have enabled “Reduce motion” on your system, we do without animated effects.
• Clear language and structure: short paths, clear buttons, error messages directly at the field and in text form.

Known limitations

Despite all our care, some content may not yet be fully accessible:

• Images and texts provided by lessors may lack alternative texts or contain descriptions that are hard to understand.
• Embedded maps or third-party content (only with your consent) are subject to the third party’s accessibility.
• Uploaded PDF documents (e.g. receipts) are not always fully accessible.

We are continuously working to improve these points.

Report a barrier – we’re happy to help

Have you noticed a barrier or do you need information in a more accessible format? Please let us know – we’ll take care of it and provide the content you need in another way.

Report a barrier via the contact form

Please describe as precisely as possible on which page and at which step the barrier occurs, and which device and assistive technology you use. We will get back to you promptly.

Enforcement

If you are not satisfied with our response, you can contact the competent market surveillance authority for the accessibility of products and services. The central point of contact in Germany is the Market Surveillance Authority of the German Federal States for the Accessibility of Products and Services (MLBF).