Help & contact

Search for items, choose the rental period and quantity, add them to the cart and enter your details at checkout. Clicking “Book with obligation to pay” sends your booking. You immediately receive a confirmation by email with all details and a link to your booking.

Offers with instant booking are booked bindingly when you submit. For requests, the lessor checks availability and confirms within 24 hours; only then is the rental contract concluded. If the lessor doesn’t confirm, the request expires automatically at no cost to you.

Yes. Without an account you book as a guest; you can open your booking at any time via the link in the confirmation email. With a Customer account you see all bookings, invoices and messages in one place.

Yes. Items from different lessors can go into one cart. This creates separate rental contracts – each lessor is your own contractual partner and payee.

Write to the lessor via “Messages” on your booking page. They can adjust the booking or make you a new offer.

Currently in Lower Bavaria and the Upper Palatinate. Enter your town in the “Postcode or town” field or type it straight into the search, e.g. “party tent in Regensburg”.

Directly to the lessor. All payment details are in your booking confirmation. Mietrix does not process online payments and does not accept money on behalf of other lessors.

The payment deadline is in your booking confirmation. For requests, you only receive the payment details once the lessor confirms – please don’t transfer anything before then.

If a lessor requires a deposit, you see the amount on the item page and at checkout. It is paid separately and refunded after proper return.

On your booking page under “Receipts and documents” or in your customer account under “Invoices”. With some lessors, the invoice comes directly from the lessor.

Lessors who are small businesses under § 19 UStG do not charge VAT. We point this out next to the price.

Many lessors deliver within their delivery area. On the item page you can calculate the delivery costs for your postcode; at checkout you choose between delivery and self-collection.

At handover, check the rental item for completeness and visible defects and report any complaints immediately. The condition is recorded in a handover report.

Yes, a driving licence valid for the vehicle and trailer combination. Requirements such as licence class or minimum age are stated in the offer and confirmed at checkout; you show your licence at handover.

Please agree an extension with the lessor in advance. For the period of late return, the lessor may charge the agreed rent.

On your booking page under “Cancel booking” – free of charge up to the deadline set by the lessor before the rental starts. Requests that haven’t been confirmed yet can be withdrawn at any time. After that, the lessor’s rental terms apply.

As a consumer, you can withdraw from rental contracts concluded via Mietrix in accordance with the Right of withdrawal within 14 days.

The quickest way is via Withdraw from a contract: enter your name, booking or order number and email address and confirm. You immediately receive a confirmation of receipt; the lessor is informed.

Report it to the lessor immediately via “Messages” on your booking page or by phone, ideally with photos. Please don’t repair it yourself.

Inform the lessor immediately. How damage is handled is governed by the lessor’s rental terms; if anything is offset against the deposit, you receive a statement.

Write to us via the contact form with your booking number – we’ll take care of it.

Please report it via Report content. We review every report and inform you of the outcome.

Im Customer account under “Details” and “Addresses”. For guest bookings, please write to us via the contact form.

You can request deletion in your customer account under “Privacy”. We are legally required to retain invoices. You can obtain information about your stored data on request via the contact form.

Use the unsubscribe link in the request or tick the box when booking. You will still receive booking confirmations and reminders.

Only technically necessary cookies unless you allow otherwise. Details under Cookies and in the Privacy policy.

Under Become a lessor you will find all benefits and the way to register: in four short steps you enter company details, address and login details and confirm your email address. Once your details have been checked, you list your items yourself and receive bookings.

Registration is free. Mietrix receives a commission on bookings it arranges; you receive your customers’ payments directly. Paid placements are optional.